Officers Outnumbered, Inmates Unpredictable

Ways in which order is maintained by correctional officers are described. These “influential” abilities include: coercive power or physical force; expert power or skills; reward power or “bribes”; and respect power—the respect for the unit officer. Overall, “constant professionalism” is needed to address the actions of violent offenders. “You look, walk, and act the part of an officer who is security minded with some empathy mixed in” (p. 4).